Support Guides

Welcome to our Support Guides – your go-to hub for keeping your website running smoothly.

Whether you’re a new client or have been with us a while, this section is packed with simple, practical advice to help you understand and manage your website. No jargon, just straight-talking support that makes sense.

Website Maintenance Basics
What does website maintenance include?
From plugin updates and backups to performance checks and security monitoring – we keep your website running fast, safe, and reliably. Learn about what happens behind the scenes and how it benefits your business.

[Read the basics »]

[More on backups & updates »]

Speed & Performance Tips
Want to improve your website’s speed?
We’ll show you some of the things we do to keep your site fast – and how you can help from your end too. (Hint: image size matters.)

[Speed guide »]

Security & Protection
Is your website protected?
Yes – and we take it seriously. From firewalls to malware scans, this guide covers how we protect your website and what to look out for on your own.

[Security essentials »]

Common Questions
Got a question? You’re probably not the only one.
Here we’ve listed some of the most common queries from our clients – from domain name confusion to email setup tips.

[See FAQs »]

Need Help?
Can’t find what you’re looking for? No bother – we’re happy to help.
You can submit a support ticket or just reply to any of our emails and we’ll take it from there.

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