Terms & Conditions

Last updated: July 2026

These Terms & Conditions apply to all website maintenance, managed hosting, support and related services provided by WebMaintenance.ie ("we", "us", "our") to clients ("you", "your").

By subscribing to our services, you agree to these Terms & Conditions.

1. Our Services

WebMaintenance.ie provides website management services including, but not limited to:

• Managed cloud hosting
• Website monitoring
• Security protection
• Website backups
• WordPress core, theme and plugin updates
• Performance optimisation
• Technical support
• Website maintenance and improvements

The exact services provided will depend on the package selected and any additional services agreed.

We reserve the right to improve, modify or update our services where necessary to maintain security, reliability or performance.

2. Website Maintenance

Our maintenance service is designed to keep your website secure, updated and performing correctly.

While we take reasonable steps to maintain and protect your website, we cannot guarantee that a website will be completely free from errors, vulnerabilities or downtime due to factors outside our control, including third-party software, plugins, hosting providers, internet services or security threats.

Where possible, we will identify and resolve issues caused by updates or technical problems as part of our maintenance service.

3. Hosting Services

Where your website is hosted through WebMaintenance.ie, we provide managed hosting services designed for reliability, security and performance.

Hosting includes management of the server environment, security measures, monitoring and technical maintenance.

We may carry out scheduled maintenance, updates or improvements to the hosting environment. Where practical, we will aim to minimise disruption.

4. Backups

We perform regular website backups as part of our managed service.

Backups are intended as a recovery measure and are not a replacement for maintaining your own copies of important website content, business information or customer data.

We cannot guarantee recovery of data where issues arise from circumstances outside our reasonable control.

5. Security

We take reasonable measures to protect websites hosted and managed by us, including security monitoring, updates and preventative measures.

However, no online service can guarantee complete protection against all threats.

You agree not to knowingly introduce malicious code, unsafe software or security risks to your website.

6. Client Responsibilities

You agree to:

• Provide accurate information required to deliver the service
• Provide access details where necessary for website management
• Ensure you have permission to use all website content, including images, text, software and other materials
• Inform us of any important changes affecting your website

We are not responsible for problems caused by unauthorised changes made by you or third parties.

7. Payments

Services are provided on a subscription basis unless otherwise agreed.

Payments must be made on time to maintain continuous service.

If payment remains outstanding, we reserve the right to suspend services until payment is received.

Any outstanding balances remain payable.

8. Additional Work

Requests outside the agreed service package may be charged separately.

Additional work will normally be discussed and approved before being carried out.

• New website features
• Major design changes
• Content creation
• Website rebuilds
• Custom development work

9. Third-Party Software

Websites often rely on third-party services, including WordPress, plugins, themes, payment providers and external platforms.

We are not responsible for changes, failures, limitations or security issues caused by third-party providers.

10. Website Ownership

You retain ownership of your website content, including your text, images, branding and business information.

Any licences, software or third-party products remain subject to their own terms and conditions.

11. Cancellation

You may cancel your subscription by providing notice.

Services will continue until the end of the paid period unless otherwise agreed.

12. Suspension of Services

• Payments are overdue
• The website creates a security risk
• The service is being misused
• The website contains illegal or harmful material

13. Limitation of Liability

While we take reasonable care in providing our services, WebMaintenance.ie cannot be held responsible for indirect losses, loss of business, loss of revenue, loss of data or damages arising from circumstances outside our reasonable control.

Our liability is limited to the amount paid by the client for the affected service during the previous 12 months.

14. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, technology or legal requirements.

The latest version will always be available on our website.

15. Governing Law

These Terms & Conditions are governed by the laws of Ireland.

Any disputes will be subject to the jurisdiction of the Irish courts.